Have you ever purchased products from one of the “big box” stores that you also paid to have installed? Maybe you bought some flooring or a new shower insert for your home and worked with the home services department of the store to arrange for their installation. If you are lucky, the process was fairly smooth. The installers showed up when they were supposed to and did the work in a satisfactory manner.
Unfortunately, not everyone has this experience. The installation services at the big box stores can be hit or miss because the stores contract with outside contractors to do the work. In other words, the people working in your home are not employees of the big box store. The big box store simply pays them a contracted rate to do the work.
Contractors who do work for the big box stores have little incentive to make sure homeowners are completely happy with the work they do. After all, it’s not their reputation on the line, it’s the big box store’s.
On the other hand, when you work with a small business for a home improvement project, the company has a huge incentive to make every customer happy. These companies often live or die by their reputations. They depend largely on online reviews and word of mouth marketing to keep the business coming in. Too many bad reviews and the phone stops ringing.
If you are looking for Simonton window dealers in Pleasanton, Fremont, San Ramon, or any of the nearby cities, you could go to one of the big box stores, or you could purchase windows and have them installed by a local small business like Custom Exchange.
Custom Exchange has been in business in the East Bay area for more than 20 years. They have more than 300 5-star reviews on Yelp alone.
Most customers deal directly with the company’s owner, Michal Kuron, who is an expert on all things related to replacement windows and doors, as well as their installation. He works with homeowners to select the best replacement windows and patio doors for their homes based on the home’s style, the homeowners’ needs, and their budgets.
Custom Exchange has been a Simonton window dealer in Pleasanton for many years, and they serve homeowners throughout the East Bay area. Simonton products are known for their energy efficiency, durability, and value. Most products come with a lifetime warranty, and some even come with a double lifetime warranty, which means the warranty can be passed on to the next owner of the home. Both U.S. News and World Report and Architectural Digest voted Simonton Windows as the best vinyl windows on the market for 2024.
While it’s important to purchase quality window products, like those made by Simonton, it’s just as important to have them installed by highly trained and experienced professionals. Custom Exchange has its own team of professional window installers (as opposed to outside subcontractors) who have been installing Simonton windows and doors for many years. Their goal is complete customer satisfaction, and based on their reviews, they are meeting that goal!
